Refund policy

All apparel and accessories are covered by our 30-day return policy. To initiate a return, please email support@zemstudio.com.

Customers are responsible for the cost of shipping the return back to us.

We provide a return service to every customer. You must pay the shipping cost for sending the original order back. Items must be in resellable condition with the original tags attached, and the return request must be made within 14 days of the carrier marking the package as “Delivered.”

To be eligible for a return, items must be in the same condition you received them—unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required. To start a return, email support@zemstudio.com.

If your request is approved, we will send you a return label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

If you have any questions about returns, you can always contact support@studio.com or submit a ticket via online support.

 

Personalized Items

We are offering unlimited revisions on personalized orders. Personalized orders will be shipped after approval from the purchaser and will not be subject to refunds in such circumstances where the artwork is the reason for the refund request.

If a personalized order arrives damaged or gets lost by the shipping carrier, we process reshipment for no additional cost.

If you are not satisfied with the final product, please contact us. Customer satisfaction is our passion, and we always strive to ensure you are happy with the finished piece.

If you change your mind after ordering, you may cancel within 12 hours. After 12 hours, cancellation is at our discretion because our artists usually begin work immediately. If the artwork has already been created and you request cancellation, a US $10 fee will be charged to cover part of the artwork cost.

When creating your artwork, we use the photos you upload with your order. If our photo guidelines are not followed, we cannot offer a remedy. Supplying high-quality photos that meet the guidelines is your responsibility; low-quality photos will result in lower-quality artwork. You may add notes to your order, but we cannot guarantee that all special requests can be honored—for example, we cannot change a closed mouth to open, add a smile, etc. We can remove red-eye, adjust eye color, and handle other similar requests.

All examples on our website were created from high-resolution, high-quality photos. Blurry, low-quality photos will not allow our design team to achieve the premium results shown online.

Damages and Issues

If you receive the wrong product, an incorrect size or print, or if your product is damaged in transit, we will replace it unconditionally. Please notify us within 48 hours of receiving your order.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal-care goods (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us. Sale items and gift cards are also non-returnable.

• Gift cards
• Sale items
• Free gifts
• Clearance items
• Seconds items

 

Refunds

We will notify you once we have received and inspected your return to let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method. Please remember that your bank or credit-card company may take some time to process and post the refund.