Our small team of artists creates custom portraits digitally, following a process that emulates traditional painting while remaining fully digital. This approach makes each piece easy to adapt to various formats—phone cases, apparel, pillows, photo paper, postcards, or digital media. We’re proud of the artists at ZemStudio and work hard to deliver portraits you’ll be proud of as well. If you have any questions, feel free to contact us.

Yes, we can combine several photos into a single portrait. In most cases, we can merge them naturally.

If you’re unsure about the quality of your photos, please contact us.

We can draw any animal—dogs, cats, horses, hamsters, turtles, fish…if you can think of it, we can do it.

Yes. We can create portraits, landscapes, cars, decorative objects, and more. If you have a custom request for another item, please contact us to discuss a bespoke piece

Yes, once the artwork is ready we'll email you the proof.

From there you can request revisions or approve the artwork for fulfillment.

Your artwork will be ready within 2–3 days of placing your order—often sooner. When it’s ready, you’ll receive an email notification. From there, you can request edits or approve the artwork to move forward. Please review your preview within 3 days of receiving it. If we don’t receive your approval or edit request within those 3 days, we’ll automatically approve the artwork and proceed with printing and shipping. You can also contact our online support team at any time to check the current status.

If you follow our photo guidelines, then yes—your photo is very likely suitable.

• Make sure the photo is taken in good lighting (outdoor natural light is best).
• Try to shoot with your pet at eye level with the camera.
• They do not have to be looking directly at the lens.
• Capture a close-up so we can see your pet’s unique features.
• Ensure the photo is not blurry.
• Make sure no features (for example, ears!) are cut out of the frame—if they are missing in the original photo, we can’t add them later.
• Check that fur color isn’t distorted by poor lighting. If the fur color in the photo is inaccurate, it will also be inaccurate in the artwork.

We have a dedicated team that reviews photos when orders are submitted. If there’s an issue with your photo, we’ll let you know by email very quickly. If we need a new photo, this may add a few days to your delivery time.

Please note: If you decline to provide a new photo after we’ve advised that the original won’t produce the best quality artwork, we cannot offer a refund. It is your responsibility to ensure you are happy with the photo provided.
Note: All examples on our website were created using high-quality photos.

We provide four print materials, each with its own frame-color and size options. Choose the combination that best suits your needs.

1. Canvas Print
   • Frame colors: black, white, walnut
   • Sizes:
   · 8″ × 10″
   · 12″ × 12″
   · 12″ × 16″
   · 18″ × 24″
2. Wood-Framed Print
   • Frame colors: black, white, oak
   • Sizes:
   · 8″ × 10″
   · 12″ × 12″
   · 12″ × 16″
   · 18″ × 24″
3. Enhanced Matte Paper Poster
   • Sizes:
   · 5″ × 7″
   · 8″ × 10″
   · 12″ × 12″
   · 12″ × 16″
   · 18″ × 24″
4. Framed Matte Paper Poster with Mat (centimetres)
   • Frame colors: black, white, oak
   • Sizes:
   · 21 × 30 cm
   · 30 × 40 cm
   · 50 × 70 cm
   · 61 × 91 cm
   
   

Suggested Use Cases

• 8″ × 10″ / 12″ × 12″ — compact and refined, perfect for gifting
• 12″ × 16″ — ideal for entryways, living rooms, and bedrooms
• 18″ × 24″ — classic large format that showcases fine details and makes a strong visual statement

Because our portraits are custom-made, production begins immediately after the order is placed.To cancel, you must email support@zemstudio.com within 12 hours of ordering; we will process a refund accordingly. After 12 hours, cancellations are no longer possible.