We can draw any animal—dogs, cats, horses, hamsters, turtles, fish…if you can think of it, we can do it.

We can draw any animal—dogs, cats, horses, hamsters, turtles, fish…if you can think of it, we can do it.

Yes. We can create portraits, landscapes, cars, decorative objects, and more. If you have a custom request for another item, please contact us to discuss a bespoke piece.

Yes, we can combine several photos into a single portrait. In most cases, we can merge them naturally.

If you’re unsure about the quality of your photos, please contact us.

Your artwork will be ready within 2–3 days of placing your order—often sooner. When it’s ready, you’ll receive an email notification. From there, you can request edits or approve the artwork to move forward. Please review your preview within 3 days of receiving it. If we don’t receive your approval or edit request within those 3 days, we’ll automatically approve the artwork and proceed with printing and shipping. You can also contact our online support team at any time to check the current status.

Before shipping, you will usually preview your artwork and approve it for printing. Our standard artwork-creation time is 2–3 days (often faster). After you approve the print or any edits, we begin shipping your order.

United States: We expect orders to arrive 1–2 weeks from the purchase date. During peak holidays, transit may be longer, up to 3 weeks.

United Kingdom, Australia, Canada, and Europe: We expect orders to arrive within 2 weeks of the purchase date. During peak holidays, transit may be longer, up to 4 weeks.

We currently ship to the United States, Canada, the United Kingdom, Australia, and selected European countries.

If you follow our photo guidelines, then yes—your photo is very likely suitable.

• Make sure the photo is taken in good lighting (outdoor natural light is best).
• Try to shoot with your pet at eye level with the camera.
• They do not have to be looking directly at the lens.
• Capture a close-up so we can see your pet’s unique features.
• Ensure the photo is not blurry.
• Make sure no features (for example, ears!) are cut out of the frame—if they are missing in the original photo, we can’t add them later.
• Check that fur color isn’t distorted by poor lighting. If the fur color in the photo is inaccurate, it will also be inaccurate in the artwork.

We have a dedicated team that reviews photos when orders are submitted. If there’s an issue with your photo, we’ll let you know by email very quickly. If we need a new photo, this may add a few days to your delivery time.

Please note: If you decline to provide a new photo after we’ve advised that the original won’t produce the best quality artwork, we cannot offer a refund. It is your responsibility to ensure you are happy with the photo provided.
Note: All examples on our website were created using high-quality photos.

Because our portraits are custom-made, production begins immediately after the order is placed.To cancel, you must email support@zemstudio.com within 12 hours of ordering; we will process a refund accordingly. After 12 hours, cancellations are no longer possible.

Click the online support icon in the lower-right corner. Online support has the highest priority, and we will handle these inquiries first. You will receive a reply within 1 hour to a few hours, and in most cases within the same day.